Customer rights and responsibilities
Quality Products: Expect our IT products to be of high quality, meeting industry standards for functionality, performance, and security.
Clear Documentation: Receive comprehensive documentation that explains how to properly install, configure, and use the product’s features.
Timely Support: Access prompt and knowledgeable technical support through our designated channels during the covered support period.
Software Updates: Benefit from software updates and patches to address bugs, security vulnerabilities, and add new features/enhancements.
Data Privacy: Have your personal data treated with strict confidentiality in compliance with our published Privacy Policy.
Refunds/Warranties: Request a refund or make use of our warranty program if the product fails to perform as advertised, subject to the stated terms.
Licensing Compliance: Only using legally-licensed product copies and adhering to the terms of the software license agreement.
Proper Use: Deploying and operating the product strictly according to the provided documentation and instructions.
Environment Setup: Ensuring your computing environment meets the product’s specified system requirements.
Data Backups: Maintaining regular backups of all data and configurations used with the product to enable recovery if needed.
Reasonable Conduct: Communicating with support staff in a professional and respectful manner when requesting assistance.
Ethical Usage: Not attempting to reverse engineer, exploit, or misuse the product for unintended, illegal, or malicious purposes.